Product Shipping

PACKTECH IKE ships its products using the following methods:

• Delivery by company-owned trucks

• Delivery through partner transport companies

• Collection from our headquarters or branch

Orders are processed within 1–3 business days. In all cases, our order processing department will keep you informed about the status of your order by phone or email.

Deliveries take place on business days between 08:00 and 16:00. Our company operates delivery routes using its own vehicles in the regional units of Thessaloniki, Kilkis, Imathia, and Pella.

Shipping costs are borne by the customer in all cases.

Our company makes every effort to deliver products within the agreed number of business days.

Product Receipt & Returns

Our company takes every possible precaution to ensure that all products are carefully packaged and reach the recipient without damage.

Upon receiving your order, you must check that the products correspond to your order and that they have not been damaged. If you notice any discrepancies or damage, you must report them immediately.

You are required to notify our company on the same day or, at the latest, the following day of any issues, such as defective products, incorrect quantities, or other discrepancies.

Our company reserves the right to reject any claims submitted after this deadline and shall not be held liable to the customer. In such cases, the products will be considered accepted in their condition at the time of delivery, and no exchanges or replacements will be accepted.

If the above conditions are met and the products are confirmed to be defective, our company will replace the affected products.

All returned products must be in their original condition and original packaging.

In cases involving defective products, our company will cover the shipping costs.

Once our company confirms that the products are defective, we may either issue a refund or replace the products at our expense.